FAQs

 

FAQs - REJDRONS

 

How do I place an order?

After deciding the product (s), quantity, size (s) and shipping methods, simply click on the "buy it now" button at the bottom of each product description and then proceed with the option to pay. If you are going to buy several products, click on the cart icon in the upper right corner of your screen to continue with check Out.

What  size should I get?

Please Measurements for each product  have  been  provided  in  the  description . go through them carefully and measure it against  yoursefl to determine which size you should go for : Do note that we follow Asian sizes and may run smaller against US/UK sizes.

Where are your items shipped from?

Orders are shipped from our warehouses in southeast Asia (singapore, Malaysia, and China ). As our items are stored in several warehouses , your order may be shipped in separate packages .

Can I change my shipping address?

Once you have placed an order, the information goes strainght to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer.Hence , if you need to make any changes to your shipping address, please contact our customer service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

NOTE: to all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

-To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.

-Customs, postal services and our store are different entities hence we are not liable for any delays caused by customs or local post services .

 

How long do I wait until my order is sent out?

Our handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period.

When will receive my items after I place an order?

The duration depends on the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note al well that custom inspections can be a factor during shipment. Our standard shipping typically takes 2-6 weeks and depending on how fast customs in your country processes the package.

How do I know if my items have been shippend or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

The tracking site says delivered but I have not received my order yet.

Please note that we provide a tracking number to each customer. It is customers responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our customer service for further assistence. We are not responsible for any stolen packages. 

I ordered 2+ items, but only received one…wheres my other ítem(s)?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, dont panic if you dont receive all of your items at once…they are on the way  :)  

buiding - REJDRONS